Program Consent, Terms of Use, and Privacy Disclosure

Section 1: What You Can Expect

Our program focuses on chronic disease prevention, metabolic improvement, and weight management through a lifestyle-first approach, with medical care when appropriate.

Care may be delivered by licensed professionals such as nutritionists, registered dietitians, naturopathic doctors, medical doctors, and other qualified providers, virtually or in person where applicable.

Plans are individualized and may include:

• In-depth assessment
• Personalized nutrition therapy
• Investigative blood work review
• Behavior change support
• Physical activity planning
• Fasting protocols when appropriate
• Prescription medications, including GLP-1 agonists, only when medically indicated and within the prescriber's scope and jurisdiction

Section 2: Independent Practitioner Structure

Each treating practitioner is an independent provider responsible for their own clinical decisions, documentation, privacy compliance, and professional standards.

Weight2Lose coordinates program access and quality expectations, but it does not direct clinical judgment and is not responsible for the independent clinical acts or omissions of treating practitioners.

Your clinical relationship is with your individual provider or providers.

Section 3: Medical Records and Privacy

The practitioner or clinic that treats you is the custodian of your health record and is responsible for secure retention in accordance with applicable law.

Weight2Lose may access information as needed for care coordination, but it is not the primary custodian of your clinical record.

If you need a copy of your health records, please contact your treating practitioner or clinic directly. Reasonable forms and fees may apply.

Providers are expected to follow applicable privacy laws where relevant, including PHIPA, PIPEDA, HIPAA, and GDPR.

Section 4: Communication and Privacy Risks

We may communicate by phone, VoIP, secure video, encrypted messaging, secure portals, fax, and email.

By participating, you consent to these communication methods and understand that no system is completely risk-free. Weight2Lose is not responsible for third-party breaches outside its reasonable control.

These communication channels are not for emergencies. For urgent or life-threatening concerns, contact emergency services immediately.

Section 5: Enrollment, Consent, and Payments

Your consent may be confirmed through booking, payment, written communication, or sharing health information for care.

Before or during enrollment, we provide a program summary, fee structure, and scheduling information.

By enrolling, you authorize agreed-upon charges under your selected plan and understand that reputable payment processors may be used. Service may be suspended for non-payment.

Results are not guaranteed and will vary based on health status, adherence, clinical complexity, and other individual factors.

Minors may participate only with a parent or guardian who consents, participates as appropriate, and manages payment obligations. A responsible adult in the minor's jurisdiction must supervise participation.

Section 6: Physician Coordination and Medication Policy

Our program complements, but does not replace, your primary care physician or specialist.

You agree to keep your personal physician or physicians informed about major changes relevant to your care, including diet, fasting, exercise, supplements, and medication concerns.

Our medical doctors may prescribe within scope and jurisdiction when medically indicated. Medication costs are not included in program fees unless explicitly stated otherwise.

We do not assume responsibility for managing unrelated conditions or medications prescribed by outside providers. Always consult your prescriber before changing medication.

Section 7: Third-Party Services

Weight2Lose does not endorse external products or services merely for commercial reasons.

When helpful, we may refer you to independent laboratories, pharmacies, devices, apps, specialists, or other third parties. Any third-party costs are your responsibility.

Weight2Lose is not responsible for third-party errors, outages, data problems, or operational failures.

You authorize us to share the minimum necessary information required to help arrange care or coordination with relevant third parties.

Section 8: Cancellations, Pauses, Missed Visits, and Refunds

For month-to-month arrangements, cancellation typically requires at least 5 days' written notice before the next billing date.

For fixed-term programs, such as 6- or 12-month plans, fees are generally non-refundable once the program has started.

Built-in pause time may be available, subject to the plan terms:

• Up to 2 months for 6-month plans
• Up to 4 months for 12-month plans

Late-cancelled or missed visits with less than 24 hours' notice may be counted as used at provider discretion.

Extraordinary circumstances may be reviewed individually. Any exception requires written approval.

Section 9: Disclaimers, Responsibility, and Limits

Weight2Lose is not emergency care and is not a replacement for primary medical care.

We do not guarantee outcomes. We provide expert guidance, but your results depend on many factors beyond our control.

You agree to provide accurate information, communicate side effects or significant changes promptly, and keep your physicians appropriately informed.

Each practitioner works within their own scope of practice. Conditions outside the program's focus may not be managed through this service.

To the fullest extent permitted by law, Weight2Lose Management Inc., its affiliates, licensee clinics, and participating providers are released from claims arising from participation except in cases of gross negligence or willful misconduct.

If a valid claim is established directly against Weight2Lose, damages are limited to the fees you paid for the program. Consequential and punitive damages are excluded to the fullest extent permitted by law.

Section 10: Governing Law, Disputes, and Other Terms

These terms are governed by the laws of the Province of Ontario, Canada.

If any provision is found invalid in your jurisdiction, the remaining provisions continue to apply.

We may update these terms from time to time. Continued participation after notice of an update means you accept the revised terms.

Section 11: Acknowledgment

By proceeding, you confirm that you have read, understood, and agreed to these terms, and that you will keep your personal physician or physicians informed as appropriate.

Our commitment is to provide safe, personalized, clinician-supervised care in support of better metabolic health. For any legal or privacy inquiries please contact: privacy@weight2lose.ca