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Privacy Policy Statement

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All Weight2Lose patients, corporate clients, affiliate medical doctors and patients of affiliate medical doctors, please note the information below regarding Weight2Lose commitment to ensure your privacy is secure and respected.

At Weight2Lose, protecting confidentiality and safeguarding personal and health information is fundamental to the way we operate Weight2Lose programs. Our obligations as healthcare professionals are governed, in part, by the national and provincial regulations that govern each of our healthcare professionals as members of their applicable regulatory bodies and associations (e.g. Canadian Medical Association, College of Family Physicians of Canada, College of Physicians and Surgeons of Ontario, etc.). In addition, our clinical practices are consistent with the requirements of the Personal Health Information Protection Act, 2004.

Our commitment to and protection of privacy is not different in the utilization of new technologies such as the Internet, EMR and other online services. Weight2Lose utilizes effective electronic and administrative procedures to ensure the security of patients’ and affiliates’ information.

The obligations set out in this Policy apply to all Weight2Lose medical professionals, employees, contractors and agents who provide services in connection with our delivery of services to our patients and the patients of affiliate physicians. This includes a patient’s:

  • First and Last Name
  • Telephone Number
  • Address
  • Primary care provider’s information
  • Reason for referral (i.e. medical condition, etc.)

Information collected and used by Weight2Lose

Weight2Lose collects and utilizes specific personal information about patients, employees, contractors and affiliate physicians exclusively for the purposes listed below:

  • Efficient operation of Weight2Lose programs and services in all locations
  • Research metrics (only with the written consent of each patient)
  • Patient engagement, sales and customer service
  • Administration services (e.g. Schedule management, billing, etc.)
  • Communication system with patients
  • Communication across program facilitators
  • Compliance with legal requirements
  • Invoicing and Accounting
  • Human Resources

If you are a patient in Weight2Lose clinics or a patient of an affiliate physician and you have a privacy complaint, please e-mail the details of your complaint to We treat patient privacy as a priority and will respond to your inquiry within 3 business days. If you wish to discuss your matter sooner, please call 416-636-3237 and ask to connect with a privacy officer.

Contact Information

If you wish to further inquire about Weight2Lose privacy policy or to receive our full privacy policy statement, please contact our head office below.


7131 Bathurst St, Suite 201 (Head Office)
Thornhill, ON L4J 7Z1

Phone: (416) 636-3237
Toll Free: 1 (844) 636-3237
Fax: (416) 636-3236